You said, we did
Each month HCRG Care Group makes one change in every single service it runs as a direct result of feedback from the people who use the services. From little changes like moving chairs around to big ones – such as offering additional appointments or helping a patient with a specific request – it’s part of how HCRG Care Groupmakes sure that everyone feels the difference.
The scheme means that each year, more than 1,000 changes get made directly because someone who used one of our services asked us to.
We’ve picked some of our favourite changes over the last month from the North and North East Lincolnshire Dermatology:
You said: “We’re worried about surgery because of anticoagulants”
We did: “We’ve reviewed our surgical booking process to make it more streamlined and ease concerns for patients using anticoagulants.”